PRIVACY POLICY
Effective date: July 6th, 2022
Platinumwoods.us (“us”, “we”, or “our”) operates the https://platinumwoods.us website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for platinumwoods.us is based on the Free Privacy Policy Template Website.
We use your data to provide and improve the Service. By using the service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this privacy policy, terms used in this privacy policy have the same meanings as in our Terms and Conditions, accessible from https://platinumwoods.us
INFORMATION COLLECTION AND USE
We collect several types of information for various purposes to provide and improve our service to you.
TYPES OF DATA COLLECTED
PERSONAL DATA
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address & Payment Information
- Cookies and Usage Data
USAGE DATA
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
TRACKING & COOKIES DATA
We use cookies and similar tracking technologies to track the activity on our service and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
USE OF DATA
Platinumwoods.us uses the collected data for various purposes:
- To provide and maintain the service
- To notify you about changes to our service
- To allow you to participate in interactive features of our service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to and maintained on computers located outside your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal plata, to the United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Platinumwoods.us will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
DISCLOSURE OF DATA
LEGAL REQUIREMENTS
Platinumwoods.us may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of platinumwoods.us
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
SECURITY OF DATA
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our service (“Service Providers”), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
ANALYTICS
We may use third-party Service Providers to monitor and analyze the use of our Service.
- Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
LINKS TO OTHER SITES
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
CHILDREN’S PRIVACY
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian, and you are aware that your Children has provided us with personal data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
CHANGES TO THIS PRIVACY POLICY
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
Furthermore, we will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “effective date” at the top of this privacy policy.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
CONTACT US
If you have any questions about this privacy policy, please contact us:
- By email: [email protected]
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TERMS & CONDITIONS
WELCOME TO PLATINUMWOODS.US
We are happy to assist with information regarding any installation techniques and can include useful accessories to your quote. All our hardware, fasteners, sealers and oils have user manuals on our website that you can consult before installation. Please let us know if you need help locating the instructions or return policies, and we will readily assist you.
Please keep in mind that lumber is a natural material, so color differences exist between boards. We do not sort for color or grain. Be aware that the nominal dimension and net dimension differ. Check all board sizes for net finished dimensions to know the exact size of the boards you are purchasing. Platinum Woods is not responsible for customer’s over ordering or under ordering material. It is the customer’s responsibility to review and revise any quote before making the purchase; we are not responsible for any discrepancies in the amount ordered.
1. DELIVERIES
LOCAL DELIVERIES
Deliveries within 150 miles of Miami, FL are considered as Local Deliveries and are available at additional cost. This is a curbside delivery with unloading included. The receiving party is responsible for moving the load away from the curb.
A variety of shipping options are available. If you have any special requirements, please let your representative know. It is the customer’s responsibility to coordinate special shipping methods.
Failure to do this will void your right to a claim. It is the responsibility of the person that signs for received items to inspect and note any and all problems before the delivery person leaves. Once the delivery document has been signed with no exceptions noted and the driver has left, the order will be considered as fully accepted and afterward claims will not be processed.
NATIONAL DELIVERIES
All deliveries more than 150 miles away from Miami, FL are considered as National Deliveries and are available at additional cost. This is a curbside delivery and the customer is responsible for unloading the shipment by hand. With a customer hand unload. A lift gate service is available for loads under five (5) feet long at an additional cost. It is the receiving party’s responsibility to unload – not the driver.
A variety of shipping options are available. If you have any special requirements, please let your representative know. It is the customer’s responsibility to coordinate special shipping methods.
The person receiving the delivery must inspect, examine, and inventory the shipment immediately upon arrival. If any damage is noticed when an order is delivered, it must be made known to the driver and sales representative immediately. Your sales representative will review how to proceed, giving you instructions on how to properly sign the delivery receipt. Failure to do this will void your right to a claim. It is the responsibility of the person that signs for received items to inspect and note any and all problems before the delivery person leaves. Once the delivery document has been signed with no exceptions noted and the driver has left, the order will be considered as fully accepted and afterward claims will not be processed. Additionally, Platinum Woods is not responsible for any damaged, lost, misdelivered, or delayed shipments by the freight forwarder.
If the delivery address is not accessible by the carrier, the customer may incur additional costs for warehousing and further redelivery attempts. Platinum Woods is not responsible and will not cover the cost of hiring an additional dedicated service to finalize the delivery of the order. Please check the shipping options with your sales representative for specific delivery options and fees.
PICK UPS
If you wish to pick up your order directly at the warehouse, pick up times are from 10am to 4pm. We are not responsible for extended waiting periods or delays that may be caused by numerous orders being processed. It is always best to call ahead to see how busy the warehouse is.
Unfortunately, we cannot guarantee that you will receive your order the same day that you have placed it and paid for it. We reserve the right to program your pickup for a future date.
Please be aware that boards cannot be selected.
TIMING
Deliveries will ship out within 1-5 business days with material that is in stock. Special orders, material that is not in stock, or material that needs to be modified may take longer periods to ship out.
We will do our best to get you the order as fast as possible, however, we are not responsible for delays in shipment.
Local deliveries will take place between 8am and 5pm on the scheduled day. Delays may come up at the different drop points throughout the route, therefore a smaller time window can not be provided. The driver will call the recipient within an hour prior to the delivery.
National Deliveries will be shipped via common carrier freight or a dedicated truck. Platinum Woods will communicate the expected delivery date to the client, however, it is by no means responsible for the accuracy of the delivery times stated by the carrier. A BOL will be provided with the destination terminal phone number where the client can track the shipment and arrange delivery. Platinum Woods is not responsible for coordinating the shipment’s drop off. Please make sure you have made the necessary arrangements for receiving the shipment.
2. RETURNS / REFUNDS
RETURNS
A 25% restocking fee will be applied. No returns are accepted on glue, oils, or any type of adhesive products. No refunds or returns on special orders or open boxes will be accepted. Freight on returns will be at Client’s expense. Returns or exchanges on Hardwoods must be done within 15 days.
Platinum Woods provides no guarantee, expressed or implied, as to the accuracy, completeness or quality of the information received from Builders, installers or their employees or subcontractors. Platinum Woods will not be liable for any errors or omissions caused as a result of, contained in or found within the information received from builders, installers or their employees or subcontractors and does not accept any liability due to any claim, loss, expense, damage or cost, direct or indirect, that may be incurred as result of any reliance placed upon it.
It is the builders or installers’ responsibility to check all quantities, quality and/or product suitability for the specific project.
Platinum Woods does not permit returns on inventory products or custom-ordered, custom-milled items. No returns are accepted on left over materials. Should a return be approved by Platinum Woods, it must be done in writing and with the proper paperwork. No merchandise will be accepted after 30 days of invoicing. Should an order be approved for return, the return must reflect the exact lengths and dimensions of the lumber sold, especially for random length orders. All returns must be fully undamaged and properly packaged, and all items must be inspected before a refund or credit is issued. All returns are subject to a restocking fee of 25%. Refunds and returns will also not be issued if there are outstanding bills or monies due to Platinum Woods. Platinum Woods is not responsible for any shipping and unloading fees incurred in order to make a return.
Unauthorized Returns: If a return is made without previous authorization, Platinum Woods reserves the right to refuse the merchandise and the client will be held responsible for any shipping, unloading, and storage or disposal fees.
ORDER CANCELLATION
Once an order has been placed and processed, clients incur in a change of order fee.
The cancellation fee will depend on how soon after placing the order the cancellation is made. If a cancellation is made before merchandise has shipped, there will be an 8% change of order fee. If a change or cancellation is made after merchandise has been shipped, including if an order is cancelled or refused once it has arrived at the delivery site, the client will have to pay for the shipping costs and a restocking fee.
3. CLAIMS
If merchandise arrives at destination and is damaged, the client must contact Platinum Woods immediately. In order for a damage claim to be made, send photos of damaged products along with a copy of the delivery receipt with the damage noted on the receipt via email or mail. We will file a claim with the shipping company if the damage occurred in transit and will make arrangements to fulfil the customer’s order. Claims must be filed within 72 hours of the delivery and be filed through email or regular mail in addition to having contacted the sales representative via telephone.